Terms and Conditions

Effective Date: 18/04/2025

Welcome to EverLuxe! Please read these Terms and Conditions Terms and Conditions carefully before using our website everluxe.co .

By accessing or using our Service, you agree to be bound by these Terms.

General Information

Ever Luxe is an online gifting store offering a curated selection of gifts, accessories, and personalised items. We strive to provide high-quality products and excellent customer service.

Ordering and Payment

• All orders must be paid in full at the time of purchase.

• We accept payment via stripe or bank transfer .

• Orders are confirmed via email once payment is received and processed.

Shipping and Delivery

• We aim to dispatch orders within 1-2 days of payment confirmation.

• Delivery times vary depending on the shipping option selected at checkout and the destination.

• It is the customer's responsibility to select the correct shipping zone at checkout.
  Choosing the wrong zone may result in delays, additional charges, or the order being placed on hold until the correct shipping is paid.

• Please ensure all shipping details are correct. We are not responsible for delays or losses due to incorrect information provided by the customer.

  We do not accept returns or offer refunds for change of mind or unwanted gifts.

Refunds or replacements are only available in the case of:

• Faulty or damaged items

• Incorrect items received

To be eligible for a return due to a fault:

• You must notify us within 1 day of receiving the product.

• Proof of fault (e.g. photographs) must be provided.

• Items must be returned unused and in original packaging (if applicable).

If the item is deemed faulty or incorrect:

• A replacement will be sent free of charge, or

• A full refund will be issued, including any applicable shipping costs.

Please email info@everluxe.co with your order number and a description of the issue to initiate a return.

Product Descriptions

We make every effort to ensure that the products on our website are described as accurately as possible. However, we do not guarantee that:

• Descriptions are entirely free from error.

• Product colors or textures exactly match what you see on your screen.

Small variations may occur, particularly with handmade or customized items.

Personalized Items

Personalized or custom-made items are non-refundable and cannot be canceled once the order has been placed.

Please ensure all names, messages, or details submitted for personalization are accurate. We are not responsible for errors provided by the customer.

Promotions and Discount Codes

Promotional offers and discount codes are subject to change and may be withdrawn at any time. Only one discount code may be used per order unless otherwise stated.

Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of EverLuxe and may not be reproduced without permission.

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages.

• Our total liability to you for any claim arising under these Terms is limited to the amount paid for the product in question.

Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Changes will be posted on this page with an updated effective date.

It is your responsibility to review these Terms periodically. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms, please contact us:

Email: info@everluxe.co
Phone: +61 409 429 484 (SMS only)